Website Status

If you are experiencing issues with our website, look below to see if your issue has been identified and if it is being worked on.
https://status.subsplash.com Statuspage Fri, 28 Oct 2022 01:26:04 -0700

Oct 20, 09:30 PDT
Resolved - We discovered an error causing apps to display a "No Internet Connection" message. The issue was discovered and resolved quickly.

Thu, 20 Oct 2022 09:30:00 -0700 https://status.subsplash.com/incidents/mck1rwvyfjgd https://status.subsplash.com/incidents/mck1rwvyfjgd

Oct 12, 10:56 PDT
Resolved - This incident has been resolved.

Oct 12, 10:43 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

Oct 12, 10:30 PDT
Investigating - We are currently investigating an issue related to live chat and group messaging.

Wed, 12 Oct 2022 10:56:25 -0700 https://status.subsplash.com/incidents/7xfww556nzdf https://status.subsplash.com/incidents/7xfww556nzdf

Sep 28, 16:55 PDT
Resolved - This incident has been resolved.

Sep 28, 10:28 PDT
Identified - We identified an external hosting infrastructure server issue as the root cause of some pages failing to load. Expect degraded performance across several areas of the platform until the third party service resolves the situation. We will continue to update here as new information becomes available.

Wed, 28 Sep 2022 16:55:05 -0700 https://status.subsplash.com/incidents/hnyxfsh3dz1p https://status.subsplash.com/incidents/hnyxfsh3dz1p

Sep 26, 10:40 PDT
Resolved - This incident has been resolved.

Sep 26, 10:19 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

Sep 26, 08:52 PDT
Update - We are continuing to investigate this issue.

Sep 26, 08:20 PDT
Investigating - We are currently investigating the issue.

Mon, 26 Sep 2022 10:40:49 -0700 https://status.subsplash.com/incidents/j0hptzv1mjgf https://status.subsplash.com/incidents/j0hptzv1mjgf

Aug 26, 17:28 PDT
Resolved - This incident has been resolved.

Aug 26, 16:35 PDT
Investigating - We are currently investigating an issue where SnapPages websites are intermittently failing to load.

Fri, 26 Aug 2022 17:28:46 -0700 https://status.subsplash.com/incidents/hnsbxgw697hl https://status.subsplash.com/incidents/hnsbxgw697hl

Aug 1, 16:04 PDT
Resolved - This incident has been resolved.

Aug 1, 15:28 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

Aug 1, 14:49 PDT
Investigating - We are currently investigating an issue causing the inability to publish events in the dashboard.

Mon, 01 Aug 2022 16:04:57 -0700 https://status.subsplash.com/incidents/smbnycff7lsk https://status.subsplash.com/incidents/smbnycff7lsk

Jul 22, 12:48 PDT
Resolved - This issue has been resolved and all SnapPages assets are loading correctly.

Jul 21, 15:21 PDT
Identified - We have identified that the issue is due to a third-party web filtering service and the only clients affected are those with web filtering software installed. For those affected, the issue is not your website or the SnapPages platform.

Our team is waiting on an update from the third-party service and we will update here as soon as possible.

Jul 21, 12:14 PDT
Investigating - We are currently investigating an issue related to content filtering services causing SnapPages assets to load incorrectly.

Fri, 22 Jul 2022 12:48:35 -0700 https://status.subsplash.com/incidents/c29d53vw3zj1 https://status.subsplash.com/incidents/c29d53vw3zj1

Jun 12, 10:58 PDT
Resolved - This incident has been resolved.

Jun 12, 10:47 PDT
Monitoring - We have seen an improvement in the services impacted, we are continuing to monitor for further issues.

Jun 12, 09:32 PDT
Update - Live stream viewing pages are encountering loading issues in some cases. Some syndicated streams may also be disrupted. We are continuing to investigate.

Jun 12, 08:38 PDT
Update - We are continuing to investigate this issue.

Jun 12, 07:39 PDT
Update - Mobile apps are also experiencing slow loading times in some cases. We are continuing to investigate this issue.

Jun 12, 07:19 PDT
Update - SnapPages websites and Subsplash TV apps are also experiencing slow loading times or failing to load in some cases.

Jun 12, 07:05 PDT
Update - We are continuing to investigate this issue.

Jun 12, 06:54 PDT
Investigating - Subsplash media and live stream dashboard pages are loading slow or timing out for some users.

Sun, 12 Jun 2022 10:58:13 -0700 https://status.subsplash.com/incidents/2kdv4j02nml2 https://status.subsplash.com/incidents/2kdv4j02nml2

May 23, 10:56 PDT
Resolved - This incident has been resolved.

May 23, 10:38 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

May 23, 10:30 PDT
Update - We are continuing to investigate this issue.

May 23, 10:29 PDT
Investigating - Giving exports are currently experiencing an interruption. We are investigating the issue. This does not affect the ability to give online.

Mon, 23 May 2022 10:56:17 -0700 https://status.subsplash.com/incidents/w8yk657gn256 https://status.subsplash.com/incidents/w8yk657gn256

May 12, 10:30 PDT
Resolved - This incident has been resolved.

May 12, 10:18 PDT
Update - We are continuing to monitor for any further issues.

May 12, 10:18 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

May 12, 09:55 PDT
Investigating - We are currently investigating an issue causing some Embeds to not load.

Thu, 12 May 2022 10:30:39 -0700 https://status.subsplash.com/incidents/1ydj1cz9st4z https://status.subsplash.com/incidents/1ydj1cz9st4z

May 9, 09:38 PDT
Resolved - This incident has been resolved.

May 9, 09:12 PDT
Update - We are continuing to monitor for any further issues.

May 9, 09:11 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

May 9, 09:01 PDT
Update - We are currently investigating an issue causing embeds, including blocks within SnapPages, to appear blank.

May 9, 08:29 PDT
Investigating - We are currently investigating an issue causing embeds and blocks within SnapPages to appear blank.

Mon, 09 May 2022 09:38:23 -0700 https://status.subsplash.com/incidents/vzhl78rcyyqy https://status.subsplash.com/incidents/vzhl78rcyyqy

May 8, 09:29 PDT
Resolved - This incident has been resolved.

May 8, 09:11 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

May 8, 08:46 PDT
Identified - The root cause has been identified, we are currently working on a solution.

May 8, 07:30 PDT
Investigating - We are currently investigating this issue.

May 8, 07:25 PDT
Identified - There is an issue causing some Subsplash Live streams to not broadcast.

Sun, 08 May 2022 09:29:01 -0700 https://status.subsplash.com/incidents/hnbg8n7xmtyg https://status.subsplash.com/incidents/hnbg8n7xmtyg

Apr 17, 10:04 PDT
Resolved - This incident has been resolved.

Apr 17, 09:54 PDT
Monitoring - A fix has been implemented and we are monitoring the results. If you continue to have loading issues please reach out to support@subsplash.com.

Apr 17, 09:25 PDT
Update - We are continuing to investigate this issue.

Apr 17, 09:03 PDT
Investigating - We are currently investigating loading issues across the Subsplash Dashboard.

Sun, 17 Apr 2022 10:04:58 -0700 https://status.subsplash.com/incidents/qvg43s3sky75 https://status.subsplash.com/incidents/qvg43s3sky75

Mar 3, 13:18 PST
Resolved - This incident has been resolved.

Mar 3, 12:23 PST
Monitoring - A fix has been implemented and we are monitoring the results.

Mar 3, 11:55 PST
Identified - The issue has been identified and a fix is being implemented.

Mar 3, 11:40 PST
Investigating - We are currently investigating this issue.

Thu, 03 Mar 2022 13:18:29 -0800 https://status.subsplash.com/incidents/p8jjb6jm3v7h https://status.subsplash.com/incidents/p8jjb6jm3v7h

Mar 2, 16:09 PST
Resolved - This incident has been resolved.

Mar 2, 15:43 PST
Identified - The issue has been identified and a fix is being implemented.

Mar 2, 14:57 PST
Investigating - We are currently investigating the issue.

Wed, 02 Mar 2022 16:09:50 -0800 https://status.subsplash.com/incidents/l4fg78c4hbhy https://status.subsplash.com/incidents/l4fg78c4hbhy

Feb 23, 09:21 PST
Resolved - This incident has been resolved.

Feb 23, 08:40 PST
Monitoring - A fix has been implemented and we are monitoring the results.

Feb 23, 08:36 PST
Investigating - Bible Reading Plans are experiencing intermittent loading issues and failing to play audio. We are investigating the issue.

Wed, 23 Feb 2022 09:21:52 -0800 https://status.subsplash.com/incidents/s1t1cpyfjjz2 https://status.subsplash.com/incidents/s1t1cpyfjjz2

Feb 17, 11:30 PST
Resolved - Log in and sign up with Facebook is no longer available. If you have previously signed up via Facebook, you can still access all your account information by creating a new account via Subsplash login and using the same email address that you use with Facebook. For further information, read here: https://support.subsplash.com/hc/en-us/articles/4440836621847

Feb 17, 10:32 PST
Update - We are continuing to work on a fix for this issue.

Feb 17, 09:11 PST
Update - We are continuing to work on a fix for this issue.

Feb 17, 08:15 PST
Identified - The issue has been identified and we are working to find a fix.

Feb 17, 07:48 PST
Update - We are continuing to investigate this issue.

Feb 17, 06:29 PST
Investigating - We have identified an issue causing end-user login with Facebook to fail. We are investigating this issue and hope to have a fix implemented soon.

Thu, 17 Feb 2022 11:30:00 -0800 https://status.subsplash.com/incidents/0m4vzy5hdytz https://status.subsplash.com/incidents/0m4vzy5hdytz

Feb 2, 18:25 PST
Resolved - This incident has been resolved.

Feb 2, 16:59 PST
Monitoring - A fix has been implemented and we are monitoring the results.

Feb 2, 16:52 PST
Investigating - SnapPages websites are experiencing a service disruption.

Wed, 02 Feb 2022 18:25:16 -0800 https://status.subsplash.com/incidents/rsftl99fyg22 https://status.subsplash.com/incidents/rsftl99fyg22

Feb 1, 18:59 PST
Resolved - This incident has been resolved.

Feb 1, 18:01 PST
Monitoring - A fix has been implemented and we are monitoring the results.

Feb 1, 17:48 PST
Investigating - We are currently investigating this issue.

Tue, 01 Feb 2022 18:59:28 -0800 https://status.subsplash.com/incidents/gv67l9txx8sp https://status.subsplash.com/incidents/gv67l9txx8sp

Jan 28, 14:38 PST
Resolved - This incident has been resolved.

Jan 28, 13:59 PST
Monitoring - A fix has been implemented and we are monitoring the results.

Jan 28, 13:47 PST
Investigating - We are experiencing intermittent errors within Subsplash Giving Dashboard.

Fri, 28 Jan 2022 14:38:18 -0800 https://status.subsplash.com/incidents/gw8bk8hdqydj https://status.subsplash.com/incidents/gw8bk8hdqydj

Jan 25, 13:25 PST
Resolved - This incident is resolved.

Jan 25, 13:17 PST
Monitoring - Analytics are now functioning as expected. We will continue to monitor the resolution.

Jan 25, 13:10 PST
Identified - The issue has been identified and we are working to correct it.

Jan 25, 13:03 PST
Investigating - We are currently investigating a disruption to our analytics functions. Analytics cards on customer dashboard home page are not able to load.

Tue, 25 Jan 2022 13:25:24 -0800 https://status.subsplash.com/incidents/m126q822bwwd https://status.subsplash.com/incidents/m126q822bwwd

Jan 22, 15:06 PST
Resolved - This incident has been resolved.

Jan 21, 12:21 PST
Identified - We have identified an issue that is causing some websites to encounter site security warnings upon loading. Learn more or contact support by visiting help.snappages.site!

Sat, 22 Jan 2022 15:06:28 -0800 https://status.subsplash.com/incidents/t02xjxprdbt9 https://status.subsplash.com/incidents/t02xjxprdbt9

Jan 11, 18:54 PST
Resolved - This incident has been resolved.

Jan 11, 15:45 PST
Identified - We've identified why SMS Text Messages are failing to send and are actively working on a solution.

Jan 11, 13:10 PST
Investigating - We are currently investigating an issue that is causing SMS Text Messages to not send

Tue, 11 Jan 2022 18:54:58 -0800 https://status.subsplash.com/incidents/85d7hwgfxs20 https://status.subsplash.com/incidents/85d7hwgfxs20

Jan 9, 12:01 PST
Resolved - This incident has been resolved.

Jan 9, 11:43 PST
Monitoring - Access to the Fill In Notes dashboard has been restored, we are currently monitoring for further issues. If you have any continued issues please reach out to support@subsplash.com!

Jan 9, 10:13 PST
Update - We are continuing to investigate this issue.

Jan 9, 10:04 PST
Investigating - We are currently investigating issues with accessing Fill In Notes through the Fill In Notes dashboard.

Sun, 09 Jan 2022 12:01:28 -0800 https://status.subsplash.com/incidents/6v77fnm85mkc https://status.subsplash.com/incidents/6v77fnm85mkc

Dec 15, 08:20 PST
Resolved - This incident has been resolved.

Dec 15, 07:44 PST
Investigating - We have identified a widespread issue that is affecting Subsplash dashboards and services. This issue is not isolated to Subsplash and seems to be affecting most major online services. We will keep this page up to date with more information as it becomes available.

Wed, 15 Dec 2021 08:20:33 -0800 https://status.subsplash.com/incidents/rc9p693bc7bj https://status.subsplash.com/incidents/rc9p693bc7bj