Website Status

If you are experiencing issues with our website, look below to see if your issue has been identified and if it is being worked on.
https://status.subsplash.com Statuspage Thu, 28 Apr 2022 13:24:16 -0700

Apr 17, 10:04 PDT
Resolved - This incident has been resolved.

Apr 17, 09:54 PDT
Monitoring - A fix has been implemented and we are monitoring the results. If you continue to have loading issues please reach out to support@subsplash.com.

Apr 17, 09:25 PDT
Update - We are continuing to investigate this issue.

Apr 17, 09:03 PDT
Investigating - We are currently investigating loading issues across the Subsplash Dashboard.

Sun, 17 Apr 2022 10:04:58 -0700 https://status.subsplash.com/incidents/qvg43s3sky75 https://status.subsplash.com/incidents/qvg43s3sky75

Mar 3, 13:18 PST
Resolved - This incident has been resolved.

Mar 3, 12:23 PST
Monitoring - A fix has been implemented and we are monitoring the results.

Mar 3, 11:55 PST
Identified - The issue has been identified and a fix is being implemented.

Mar 3, 11:40 PST
Investigating - We are currently investigating this issue.

Thu, 03 Mar 2022 13:18:29 -0800 https://status.subsplash.com/incidents/p8jjb6jm3v7h https://status.subsplash.com/incidents/p8jjb6jm3v7h

Mar 2, 16:09 PST
Resolved - This incident has been resolved.

Mar 2, 15:43 PST
Identified - The issue has been identified and a fix is being implemented.

Mar 2, 14:57 PST
Investigating - We are currently investigating the issue.

Wed, 02 Mar 2022 16:09:50 -0800 https://status.subsplash.com/incidents/l4fg78c4hbhy https://status.subsplash.com/incidents/l4fg78c4hbhy

Feb 23, 09:21 PST
Resolved - This incident has been resolved.

Feb 23, 08:40 PST
Monitoring - A fix has been implemented and we are monitoring the results.

Feb 23, 08:36 PST
Investigating - Bible Reading Plans are experiencing intermittent loading issues and failing to play audio. We are investigating the issue.

Wed, 23 Feb 2022 09:21:52 -0800 https://status.subsplash.com/incidents/s1t1cpyfjjz2 https://status.subsplash.com/incidents/s1t1cpyfjjz2

Feb 17, 11:30 PST
Resolved - Log in and sign up with Facebook is no longer available. If you have previously signed up via Facebook, you can still access all your account information by creating a new account via Subsplash login and using the same email address that you use with Facebook. For further information, read here: https://support.subsplash.com/hc/en-us/articles/4440836621847

Feb 17, 10:32 PST
Update - We are continuing to work on a fix for this issue.

Feb 17, 09:11 PST
Update - We are continuing to work on a fix for this issue.

Feb 17, 08:15 PST
Identified - The issue has been identified and we are working to find a fix.

Feb 17, 07:48 PST
Update - We are continuing to investigate this issue.

Feb 17, 06:29 PST
Investigating - We have identified an issue causing end-user login with Facebook to fail. We are investigating this issue and hope to have a fix implemented soon.

Thu, 17 Feb 2022 11:30:00 -0800 https://status.subsplash.com/incidents/0m4vzy5hdytz https://status.subsplash.com/incidents/0m4vzy5hdytz

Feb 2, 18:25 PST
Resolved - This incident has been resolved.

Feb 2, 16:59 PST
Monitoring - A fix has been implemented and we are monitoring the results.

Feb 2, 16:52 PST
Investigating - SnapPages websites are experiencing a service disruption.

Wed, 02 Feb 2022 18:25:16 -0800 https://status.subsplash.com/incidents/rsftl99fyg22 https://status.subsplash.com/incidents/rsftl99fyg22

Feb 1, 18:59 PST
Resolved - This incident has been resolved.

Feb 1, 18:01 PST
Monitoring - A fix has been implemented and we are monitoring the results.

Feb 1, 17:48 PST
Investigating - We are currently investigating this issue.

Tue, 01 Feb 2022 18:59:28 -0800 https://status.subsplash.com/incidents/gv67l9txx8sp https://status.subsplash.com/incidents/gv67l9txx8sp

Jan 28, 14:38 PST
Resolved - This incident has been resolved.

Jan 28, 13:59 PST
Monitoring - A fix has been implemented and we are monitoring the results.

Jan 28, 13:47 PST
Investigating - We are experiencing intermittent errors within Subsplash Giving Dashboard.

Fri, 28 Jan 2022 14:38:18 -0800 https://status.subsplash.com/incidents/gw8bk8hdqydj https://status.subsplash.com/incidents/gw8bk8hdqydj

Jan 25, 13:25 PST
Resolved - This incident is resolved.

Jan 25, 13:17 PST
Monitoring - Analytics are now functioning as expected. We will continue to monitor the resolution.

Jan 25, 13:10 PST
Identified - The issue has been identified and we are working to correct it.

Jan 25, 13:03 PST
Investigating - We are currently investigating a disruption to our analytics functions. Analytics cards on customer dashboard home page are not able to load.

Tue, 25 Jan 2022 13:25:24 -0800 https://status.subsplash.com/incidents/m126q822bwwd https://status.subsplash.com/incidents/m126q822bwwd

Jan 22, 15:06 PST
Resolved - This incident has been resolved.

Jan 21, 12:21 PST
Identified - We have identified an issue that is causing some websites to encounter site security warnings upon loading. Learn more or contact support by visiting help.snappages.site!

Sat, 22 Jan 2022 15:06:28 -0800 https://status.subsplash.com/incidents/t02xjxprdbt9 https://status.subsplash.com/incidents/t02xjxprdbt9

Jan 11, 18:54 PST
Resolved - This incident has been resolved.

Jan 11, 15:45 PST
Identified - We've identified why SMS Text Messages are failing to send and are actively working on a solution.

Jan 11, 13:10 PST
Investigating - We are currently investigating an issue that is causing SMS Text Messages to not send

Tue, 11 Jan 2022 18:54:58 -0800 https://status.subsplash.com/incidents/85d7hwgfxs20 https://status.subsplash.com/incidents/85d7hwgfxs20

Jan 9, 12:01 PST
Resolved - This incident has been resolved.

Jan 9, 11:43 PST
Monitoring - Access to the Fill In Notes dashboard has been restored, we are currently monitoring for further issues. If you have any continued issues please reach out to support@subsplash.com!

Jan 9, 10:13 PST
Update - We are continuing to investigate this issue.

Jan 9, 10:04 PST
Investigating - We are currently investigating issues with accessing Fill In Notes through the Fill In Notes dashboard.

Sun, 09 Jan 2022 12:01:28 -0800 https://status.subsplash.com/incidents/6v77fnm85mkc https://status.subsplash.com/incidents/6v77fnm85mkc

Dec 15, 08:20 PST
Resolved - This incident has been resolved.

Dec 15, 07:44 PST
Investigating - We have identified a widespread issue that is affecting Subsplash dashboards and services. This issue is not isolated to Subsplash and seems to be affecting most major online services. We will keep this page up to date with more information as it becomes available.

Wed, 15 Dec 2021 08:20:33 -0800 https://status.subsplash.com/incidents/rc9p693bc7bj https://status.subsplash.com/incidents/rc9p693bc7bj

Dec 14, 12:20 PST
Resolved - This incident is now resolved.

Dec 14, 12:05 PST
Monitoring - A fix has been implemented and Subsplash Giving is operating as expected. We will monitor the results.

Dec 14, 11:54 PST
Investigating - We are currently investigating an issue related to Subsplash Giving login

Tue, 14 Dec 2021 12:20:29 -0800 https://status.subsplash.com/incidents/hfm5d2q1mqkf https://status.subsplash.com/incidents/hfm5d2q1mqkf

Dec 12, 10:20 PST
Resolved - This incident has been resolved.

Dec 12, 10:11 PST
Monitoring - A fix has been implemented and we are monitoring the results.

Dec 12, 09:14 PST
Update - We are continuing to investigate and users can expect Apple TV apps not to load currently.

Dec 12, 08:48 PST
Investigating - We are investigating an issue that is preventing Apple TV apps from loading.

Sun, 12 Dec 2021 10:20:18 -0800 https://status.subsplash.com/incidents/1f98jh74pssy https://status.subsplash.com/incidents/1f98jh74pssy

Dec 12, 09:57 PST
Resolved - This incident has been resolved.

Dec 12, 09:38 PST
Update - We are continuing to monitor for any further issues.

Dec 12, 09:16 PST
Monitoring - A fix has been implemented and we are closely monitoring the results. Users can expect full functionality.

Dec 12, 08:56 PST
Update - We are continuing to investigate. Users may experience longer than expected load times when accessing Subsplash Giving.

Dec 12, 08:20 PST
Investigating - We are investigating interment loading issues on the Subsplash Giving platform.

Sun, 12 Dec 2021 09:57:40 -0800 https://status.subsplash.com/incidents/svzvtdz60j6f https://status.subsplash.com/incidents/svzvtdz60j6f

Dec 12, 09:11 PST
Resolved - This incident is now resolved.

Dec 12, 08:46 PST
Monitoring - Bible reading plans are working as expected. We will continue to monitor the situation.

Dec 12, 08:00 PST
Investigating - We are investigating an issue that is causing issues when loading Subsplash Bible reading plans. Custom Bible reading plans are unaffected.

Sun, 12 Dec 2021 09:11:03 -0800 https://status.subsplash.com/incidents/j0wcq7mzpnz1 https://status.subsplash.com/incidents/j0wcq7mzpnz1

Dec 11, 00:46 PST
Resolved - This incident has been resolved.

Dec 11, 00:23 PST
Monitoring - A fix has been implemented and we are continuing to monitor the situation.

Dec 10, 22:54 PST
Update - We are continuing to work on a fix for this issue.

Dec 10, 22:51 PST
Update - We are continuing to work on a fix for this issue.

Dec 10, 22:51 PST
Update - Subsplash Giving is now operational.
Dashboards and web tools continue to experience a service disruption and we'll keep you updated.

Dec 10, 22:38 PST
Identified - We identified an external hosting infrastructure server issue as the root cause. Expect degraded performance across several areas of the platform until the third party service resolves the situation. We will continue to update here as new information becomes available.

Dec 10, 22:18 PST
Investigating - Subsplash dashboards and online giving are currently experiencing a service disruption

Sat, 11 Dec 2021 00:46:40 -0800 https://status.subsplash.com/incidents/kj9cd8lbfd07 https://status.subsplash.com/incidents/kj9cd8lbfd07

Dec 7, 18:50 PST
Resolved - This issue has been resolved. If you continue to experience issues from this point onward, please let us know at support@subsplash.com!

Dec 7, 14:22 PST
Update - AWS has implemented a fix that is proving to slowly move us back towards a full recovery. We will continue to monitor this progress.

Dec 7, 12:06 PST
Monitoring - Multiple features and services are currently affected by an AWS server interruption. Degraded performance is expected. We will keep our status page updated with the latest news from AWS.

Dec 7, 09:28 PST
Identified - AWS servers are currently experiencing an interruption, potentially affecting Subsplash Live features and services. We will keep our status page updated once a resolution is found.

Tue, 07 Dec 2021 18:50:22 -0800 https://status.subsplash.com/incidents/qn89slhy8k6f https://status.subsplash.com/incidents/qn89slhy8k6f

Nov 30, 15:00 PST
Resolved - This incident has been resolved.

Nov 30, 14:26 PST
Monitoring - A fix has been implemented and we are monitoring the results.

Nov 30, 13:53 PST
Investigating - We are currently investigating this issue.

Tue, 30 Nov 2021 15:00:44 -0800 https://status.subsplash.com/incidents/7gz5dvzfb4dn https://status.subsplash.com/incidents/7gz5dvzfb4dn

Nov 30, 11:33 PST
Resolved - This incident has been resolved.

Nov 30, 10:48 PST
Investigating - We are currently investigating this issue.

Tue, 30 Nov 2021 11:33:10 -0800 https://status.subsplash.com/incidents/795mn2fzm9p7 https://status.subsplash.com/incidents/795mn2fzm9p7

Nov 24, 08:16 PST
Resolved - This incident has been resolved.

Nov 24, 07:06 PST
Monitoring - A fix has been implemented and we are monitoring the results.

Nov 24, 05:44 PST
Update - We are continuing to investigate this issue.

Nov 24, 04:04 PST
Investigating - We are currently investigating this issue.

Wed, 24 Nov 2021 08:16:26 -0800 https://status.subsplash.com/incidents/ncb13yztffrm https://status.subsplash.com/incidents/ncb13yztffrm

Nov 17, 12:39 PST
Resolved - This incident has been resolved.

Nov 17, 11:45 PST
Update - We are continuing to investigate this issue.

Nov 17, 11:15 PST
Investigating - We are investigating an issue that is causing the SnapPages dashboard (https://app.snappages.site) to fail when loading. All SnapPages websites are still operational.

Wed, 17 Nov 2021 12:39:56 -0800 https://status.subsplash.com/incidents/c7zdtg5y6vfc https://status.subsplash.com/incidents/c7zdtg5y6vfc

Oct 26, 11:59 PDT
Resolved - This incident is resolved.

Oct 26, 11:37 PDT
Monitoring - A fix has been implemented and events are now working as expected. We are monitoring to ensure events remain stable.

Oct 26, 11:32 PDT
Update - We are continuing to investigate this issue.

Oct 26, 11:31 PDT
Investigating - Events are currently not showing in the app or dashboard. We are investigating the issue.

Tue, 26 Oct 2021 11:59:15 -0700 https://status.subsplash.com/incidents/vzlwbxfjvgqs https://status.subsplash.com/incidents/vzlwbxfjvgqs

Oct 4, 16:33 PDT
Resolved - This incident has been resolved.

Oct 4, 10:48 PDT
Identified - Facebook is experiencing a system-wide outage. While Facebook works on a solution, Facebook Login will be unavailable for donors and app users. Additionally, syndication to Facebook will fail during Subsplash Live stream.

Mon, 04 Oct 2021 16:33:49 -0700 https://status.subsplash.com/incidents/jcbv5yzwrmcf https://status.subsplash.com/incidents/jcbv5yzwrmcf