Website Status
Oct 20, 09:30 PDT
Resolved - We discovered an error causing apps to display a "No Internet Connection" message. The issue was discovered and resolved quickly.
Oct 12, 10:56 PDT
Resolved - This incident has been resolved.
Oct 12, 10:43 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 12, 10:30 PDT
Investigating - We are currently investigating an issue related to live chat and group messaging.
Sep 28, 16:55 PDT
Resolved - This incident has been resolved.
Sep 28, 10:28 PDT
Identified - We identified an external hosting infrastructure server issue as the root cause of some pages failing to load. Expect degraded performance across several areas of the platform until the third party service resolves the situation. We will continue to update here as new information becomes available.
Sep 26, 10:40 PDT
Resolved - This incident has been resolved.
Sep 26, 10:19 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 26, 08:52 PDT
Update - We are continuing to investigate this issue.
Sep 26, 08:20 PDT
Investigating - We are currently investigating the issue.
Aug 26, 17:28 PDT
Resolved - This incident has been resolved.
Aug 26, 16:35 PDT
Investigating - We are currently investigating an issue where SnapPages websites are intermittently failing to load.
Aug 1, 16:04 PDT
Resolved - This incident has been resolved.
Aug 1, 15:28 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 1, 14:49 PDT
Investigating - We are currently investigating an issue causing the inability to publish events in the dashboard.
Jul 22, 12:48 PDT
Resolved - This issue has been resolved and all SnapPages assets are loading correctly.
Jul 21, 15:21 PDT
Identified - We have identified that the issue is due to a third-party web filtering service and the only clients affected are those with web filtering software installed. For those affected, the issue is not your website or the SnapPages platform.
Our team is waiting on an update from the third-party service and we will update here as soon as possible.
Jul 21, 12:14 PDT
Investigating - We are currently investigating an issue related to content filtering services causing SnapPages assets to load incorrectly.
Jun 12, 10:58 PDT
Resolved - This incident has been resolved.
Jun 12, 10:47 PDT
Monitoring - We have seen an improvement in the services impacted, we are continuing to monitor for further issues.
Jun 12, 09:32 PDT
Update - Live stream viewing pages are encountering loading issues in some cases. Some syndicated streams may also be disrupted. We are continuing to investigate.
Jun 12, 08:38 PDT
Update - We are continuing to investigate this issue.
Jun 12, 07:39 PDT
Update - Mobile apps are also experiencing slow loading times in some cases. We are continuing to investigate this issue.
Jun 12, 07:19 PDT
Update - SnapPages websites and Subsplash TV apps are also experiencing slow loading times or failing to load in some cases.
Jun 12, 07:05 PDT
Update - We are continuing to investigate this issue.
Jun 12, 06:54 PDT
Investigating - Subsplash media and live stream dashboard pages are loading slow or timing out for some users.
May 23, 10:56 PDT
Resolved - This incident has been resolved.
May 23, 10:38 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 23, 10:30 PDT
Update - We are continuing to investigate this issue.
May 23, 10:29 PDT
Investigating - Giving exports are currently experiencing an interruption. We are investigating the issue. This does not affect the ability to give online.
May 12, 10:30 PDT
Resolved - This incident has been resolved.
May 12, 10:18 PDT
Update - We are continuing to monitor for any further issues.
May 12, 10:18 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 12, 09:55 PDT
Investigating - We are currently investigating an issue causing some Embeds to not load.
May 9, 09:38 PDT
Resolved - This incident has been resolved.
May 9, 09:12 PDT
Update - We are continuing to monitor for any further issues.
May 9, 09:11 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 9, 09:01 PDT
Update - We are currently investigating an issue causing embeds, including blocks within SnapPages, to appear blank.
May 9, 08:29 PDT
Investigating - We are currently investigating an issue causing embeds and blocks within SnapPages to appear blank.
May 8, 09:29 PDT
Resolved - This incident has been resolved.
May 8, 09:11 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 8, 08:46 PDT
Identified - The root cause has been identified, we are currently working on a solution.
May 8, 07:30 PDT
Investigating - We are currently investigating this issue.
May 8, 07:25 PDT
Identified - There is an issue causing some Subsplash Live streams to not broadcast.
Apr 17, 10:04 PDT
Resolved - This incident has been resolved.
Apr 17, 09:54 PDT
Monitoring - A fix has been implemented and we are monitoring the results. If you continue to have loading issues please reach out to support@subsplash.com.
Apr 17, 09:25 PDT
Update - We are continuing to investigate this issue.
Apr 17, 09:03 PDT
Investigating - We are currently investigating loading issues across the Subsplash Dashboard.
Mar 3, 13:18 PST
Resolved - This incident has been resolved.
Mar 3, 12:23 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 3, 11:55 PST
Identified - The issue has been identified and a fix is being implemented.
Mar 3, 11:40 PST
Investigating - We are currently investigating this issue.
Mar 2, 16:09 PST
Resolved - This incident has been resolved.
Mar 2, 15:43 PST
Identified - The issue has been identified and a fix is being implemented.
Mar 2, 14:57 PST
Investigating - We are currently investigating the issue.
Feb 23, 09:21 PST
Resolved - This incident has been resolved.
Feb 23, 08:40 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 23, 08:36 PST
Investigating - Bible Reading Plans are experiencing intermittent loading issues and failing to play audio. We are investigating the issue.
Feb 17, 11:30 PST
Resolved - Log in and sign up with Facebook is no longer available. If you have previously signed up via Facebook, you can still access all your account information by creating a new account via Subsplash login and using the same email address that you use with Facebook. For further information, read here: https://support.subsplash.com/hc/en-us/articles/4440836621847
Feb 17, 10:32 PST
Update - We are continuing to work on a fix for this issue.
Feb 17, 09:11 PST
Update - We are continuing to work on a fix for this issue.
Feb 17, 08:15 PST
Identified - The issue has been identified and we are working to find a fix.
Feb 17, 07:48 PST
Update - We are continuing to investigate this issue.
Feb 17, 06:29 PST
Investigating - We have identified an issue causing end-user login with Facebook to fail. We are investigating this issue and hope to have a fix implemented soon.
Feb 2, 18:25 PST
Resolved - This incident has been resolved.
Feb 2, 16:59 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 2, 16:52 PST
Investigating - SnapPages websites are experiencing a service disruption.
Feb 1, 18:59 PST
Resolved - This incident has been resolved.
Feb 1, 18:01 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 1, 17:48 PST
Investigating - We are currently investigating this issue.
Jan 28, 14:38 PST
Resolved - This incident has been resolved.
Jan 28, 13:59 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 28, 13:47 PST
Investigating - We are experiencing intermittent errors within Subsplash Giving Dashboard.
Jan 25, 13:25 PST
Resolved - This incident is resolved.
Jan 25, 13:17 PST
Monitoring - Analytics are now functioning as expected. We will continue to monitor the resolution.
Jan 25, 13:10 PST
Identified - The issue has been identified and we are working to correct it.
Jan 25, 13:03 PST
Investigating - We are currently investigating a disruption to our analytics functions. Analytics cards on customer dashboard home page are not able to load.
Jan 22, 15:06 PST
Resolved - This incident has been resolved.
Jan 21, 12:21 PST
Identified - We have identified an issue that is causing some websites to encounter site security warnings upon loading. Learn more or contact support by visiting help.snappages.site!
Jan 11, 18:54 PST
Resolved - This incident has been resolved.
Jan 11, 15:45 PST
Identified - We've identified why SMS Text Messages are failing to send and are actively working on a solution.
Jan 11, 13:10 PST
Investigating - We are currently investigating an issue that is causing SMS Text Messages to not send
Jan 9, 12:01 PST
Resolved - This incident has been resolved.
Jan 9, 11:43 PST
Monitoring - Access to the Fill In Notes dashboard has been restored, we are currently monitoring for further issues. If you have any continued issues please reach out to support@subsplash.com!
Jan 9, 10:13 PST
Update - We are continuing to investigate this issue.
Jan 9, 10:04 PST
Investigating - We are currently investigating issues with accessing Fill In Notes through the Fill In Notes dashboard.
Dec 15, 08:20 PST
Resolved - This incident has been resolved.
Dec 15, 07:44 PST
Investigating - We have identified a widespread issue that is affecting Subsplash dashboards and services. This issue is not isolated to Subsplash and seems to be affecting most major online services. We will keep this page up to date with more information as it becomes available.