Website Status
Feb 23, 16:05 PST
Resolved - This incident has been resolved.
Feb 23, 15:56 PST
Monitoring - Church management dashboards are loading properly, our team is monitoring the situation to ensure the issue is resolved.
Feb 23, 15:44 PST
Investigating - We are currently investigating this issue.
Feb 16, 07:10 PST
Resolved - This incident has been resolved.
Feb 16, 07:04 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 16, 07:02 PST
Identified - The issue has been identified and a fix is being implemented.
Feb 16, 05:59 PST
Investigating - We are currently investigating an issue with SnapPages.
Feb 15, 16:41 PST
Resolved - This incident has been resolved.
Feb 15, 16:38 PST
Monitoring - A fix has been implemented, webpages should now be loading properly.
Feb 15, 15:55 PST
Investigating - We are currently investigating this issue.
Feb 15, 10:21 PST
Resolved - This incident has been resolved.
Feb 15, 09:32 PST
Update - We are continuing to monitor for any further issues.
Feb 15, 09:32 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 15, 09:18 PST
Investigating - We are currently investigating an issue causing an outage on Subsplash Live chat.
Feb 14, 10:56 PST
Resolved - This incident has been resolved. Guest giving is restored.
Feb 14, 10:55 PST
Identified - Our team identified an issue causing guest donations to be unavailable. A fix is being deployed shortly.
Feb 8, 09:52 PST
Resolved - Our team has identified the issue and deployed a fix. The incident has been resolved.
Feb 8, 09:30 PST
Investigating - We are currently investigating the cause of a current outage impacting Subsplash Live.
Jan 9, 12:00 PST
Resolved - This incident has been resolved.
Jan 9, 11:45 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 9, 11:38 PST
Investigating - We are currently investigating an issue causing the Events tab to appear blank, and the Bible tab to display an outdated version
Jan 9, 09:08 PST
Resolved - This incident has been resolved.
Jan 9, 08:39 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 9, 08:21 PST
Investigating - We are currently investigating an issue that is preventing encoders from connecting to Subsplash Live
Dec 13, 21:10 PST
Resolved - This incident has been resolved.
Dec 13, 21:04 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 13, 20:12 PST
Update - We are continuing to work on a fix for this issue.
Dec 13, 19:58 PST
Identified - The issue has been identified and a fix is being implemented.
Dec 13, 19:27 PST
Update - We are continuing to investigate this issue.
Dec 13, 19:26 PST
Investigating - Subsplash messaging is experiencing some issues loading, we are investigating the issue.
Nov 27, 07:16 PST
Resolved - This incident has been resolved.
Nov 27, 06:54 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 27, 06:26 PST
Investigating - We are currently investigating an issue causing intermittent difficulties for viewers attempting to watch livestreams.
Oct 20, 09:30 PDT
Resolved - We discovered an error causing apps to display a "No Internet Connection" message. The issue was discovered and resolved quickly.
Oct 12, 10:56 PDT
Resolved - This incident has been resolved.
Oct 12, 10:43 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 12, 10:30 PDT
Investigating - We are currently investigating an issue related to live chat and group messaging.
Sep 28, 16:55 PDT
Resolved - This incident has been resolved.
Sep 28, 10:28 PDT
Identified - We identified an external hosting infrastructure server issue as the root cause of some pages failing to load. Expect degraded performance across several areas of the platform until the third party service resolves the situation. We will continue to update here as new information becomes available.
Sep 26, 10:40 PDT
Resolved - This incident has been resolved.
Sep 26, 10:19 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 26, 08:52 PDT
Update - We are continuing to investigate this issue.
Sep 26, 08:20 PDT
Investigating - We are currently investigating the issue.
Aug 26, 17:28 PDT
Resolved - This incident has been resolved.
Aug 26, 16:35 PDT
Investigating - We are currently investigating an issue where SnapPages websites are intermittently failing to load.
Aug 1, 16:04 PDT
Resolved - This incident has been resolved.
Aug 1, 15:28 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 1, 14:49 PDT
Investigating - We are currently investigating an issue causing the inability to publish events in the dashboard.
Jul 22, 12:48 PDT
Resolved - This issue has been resolved and all SnapPages assets are loading correctly.
Jul 21, 15:21 PDT
Identified - We have identified that the issue is due to a third-party web filtering service and the only clients affected are those with web filtering software installed. For those affected, the issue is not your website or the SnapPages platform.
Our team is waiting on an update from the third-party service and we will update here as soon as possible.
Jul 21, 12:14 PDT
Investigating - We are currently investigating an issue related to content filtering services causing SnapPages assets to load incorrectly.
Jun 12, 10:58 PDT
Resolved - This incident has been resolved.
Jun 12, 10:47 PDT
Monitoring - We have seen an improvement in the services impacted, we are continuing to monitor for further issues.
Jun 12, 09:32 PDT
Update - Live stream viewing pages are encountering loading issues in some cases. Some syndicated streams may also be disrupted. We are continuing to investigate.
Jun 12, 08:38 PDT
Update - We are continuing to investigate this issue.
Jun 12, 07:39 PDT
Update - Mobile apps are also experiencing slow loading times in some cases. We are continuing to investigate this issue.
Jun 12, 07:19 PDT
Update - SnapPages websites and Subsplash TV apps are also experiencing slow loading times or failing to load in some cases.
Jun 12, 07:05 PDT
Update - We are continuing to investigate this issue.
Jun 12, 06:54 PDT
Investigating - Subsplash media and live stream dashboard pages are loading slow or timing out for some users.
May 23, 10:56 PDT
Resolved - This incident has been resolved.
May 23, 10:38 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 23, 10:30 PDT
Update - We are continuing to investigate this issue.
May 23, 10:29 PDT
Investigating - Giving exports are currently experiencing an interruption. We are investigating the issue. This does not affect the ability to give online.
May 12, 10:30 PDT
Resolved - This incident has been resolved.
May 12, 10:18 PDT
Update - We are continuing to monitor for any further issues.
May 12, 10:18 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 12, 09:55 PDT
Investigating - We are currently investigating an issue causing some Embeds to not load.
May 9, 09:38 PDT
Resolved - This incident has been resolved.
May 9, 09:12 PDT
Update - We are continuing to monitor for any further issues.
May 9, 09:11 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 9, 09:01 PDT
Update - We are currently investigating an issue causing embeds, including blocks within SnapPages, to appear blank.
May 9, 08:29 PDT
Investigating - We are currently investigating an issue causing embeds and blocks within SnapPages to appear blank.
May 8, 09:29 PDT
Resolved - This incident has been resolved.
May 8, 09:11 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 8, 08:46 PDT
Identified - The root cause has been identified, we are currently working on a solution.
May 8, 07:30 PDT
Investigating - We are currently investigating this issue.
May 8, 07:25 PDT
Identified - There is an issue causing some Subsplash Live streams to not broadcast.
Apr 17, 10:04 PDT
Resolved - This incident has been resolved.
Apr 17, 09:54 PDT
Monitoring - A fix has been implemented and we are monitoring the results. If you continue to have loading issues please reach out to support@subsplash.com.
Apr 17, 09:25 PDT
Update - We are continuing to investigate this issue.
Apr 17, 09:03 PDT
Investigating - We are currently investigating loading issues across the Subsplash Dashboard.
Mar 3, 13:18 PST
Resolved - This incident has been resolved.
Mar 3, 12:23 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 3, 11:55 PST
Identified - The issue has been identified and a fix is being implemented.
Mar 3, 11:40 PST
Investigating - We are currently investigating this issue.
Mar 2, 16:09 PST
Resolved - This incident has been resolved.
Mar 2, 15:43 PST
Identified - The issue has been identified and a fix is being implemented.
Mar 2, 14:57 PST
Investigating - We are currently investigating the issue.